System Care Complete provides proactive system management and maintenance, ensuring that your key business applications and the systems that these operate on continue to remain available and running at optimal performance. Proactive monitoring and maintenance reduces the reliance on human intervention and reduces the time to resolve issues and the impact of issues on the business. All of the features available in the Essentials service are included, plus the remediation of issues as they arise, and unlimited remote and phone support for covered systems.
We'll act as your IT department supporting your current IT infrastructure along with advising you on new technologies and practices that will help your business grow and succeed. Partnering with us with System Care Complete, we'll gain a deep level of understanding of your business goals and objectives and align the technology to support them.
You can rely on our monthly systems care report to provide you with easy-to-read information on the health of your systems. We also let you know about any potential issues and what we are doing to resolve and prevent downtime.
Benefits
All benefits of System Care Essentials:
- Reduced mean time to resolution
- Save time and money on costly downtime
- Increase productivity and reduction of unexpected IT expenses
- Priority service over non-contractual customers
Plus
- 24x7 remediation of critical issues
- 2-4 hour response time
- Even faster time to resolution due to immediate remediation effort for all issues
- Strategic partnership to align your technology infrastructure with your goals
- Peace of mind that a highly skilled team of engineers are taking care of your IT systems
- On-site support
- Quarterly Server Maintenance
- Quarterly Systems Review
Varsity Technologies System Care Solutions Comparison Sheet
| Monitoring | Essentials | Complete |
| 24x7 Server & Network Monitoring | v | v |
| Backup & Antivirus Monitoring | v | v |
| Remote access to Server Monitoring & Reporting Tools | v | v |
| Maintenance | ||
| Microsoft Patch Assessment & Updates | v | v |
| Antivirus Management | v | |
| Quarterly Server Maintenance | v | |
| Network Management | ||
| ISP & Web Host Management | v | |
| Firewall Management | v | |
| VPN Management | v | |
| Asset Management | ||
| Asset Lifecycle Management | v | |
| Asset Reporting | v | v |
| Projects and Strategic Planning | ||
| Unlimited Purchasing Support | v | v |
| Scheduled Systems Review | Twice a Year | Quarterly |
| Support | ||
| Monthly System Health Reports | v | v |
| Unlimited Phone support | v | |
| Unlimited Remote Control Support | v | |
| Online Support Request System | v | v |
| On-Site Support | v | |
| 24/7 Emergency Support | v | |
